Strings Social Logo Dispute & Abuse Policy

Dispute Resolution & Abuse Handling

Strings Social is committed to fairness, safety, and transparency. This policy governs how disputes between users are resolved and how abuse or misconduct is handled swiftly and firmly.

Effective Date: Apr 2025 Last Updated: Aug 2025

1. Definition of a Dispute

A dispute is a formal disagreement raised by a Consumer or Provider regarding the quality, completion, fulfilment, or timing of a booked service. Disputes exist to protect both parties when outcomes deviate from agreed expectations.

2. When a Dispute Can Be Raised

⏱ Deadline: Disputes must be raised within 30 minutes of the Provider marking a session as Complete. After this, completion auto-approves and funds are released.

3. Post-Session Flow

Once a Provider marks a session as Complete, the Consumer must within 30 minutes either:

⚠️ If no action is taken, the session auto-approves and funds are released.

4. Experience-Based Refunds & Ratings

If evidence is missing/invalid, refund requests may be denied or downgraded.

5. Evidence Evaluation & Downgrading

Strings Social reviews all evidence. If insufficient or irrelevant, disputes may be downgraded:

All dispute decisions are final and binding.

6. Provider-Initiated Disputes

Providers may raise disputes for:

Evidence may include screenshots, session logs, photos, or statements.

7. Capturing & Uploading Evidence

Evidence can be uploaded during or up to 30 minutes after a session:

8. Abuse & Misconduct Handling

Strings Social maintains a zero-tolerance policy for abuse, harassment, or misconduct:

Abuse can be reported through the in-app “Report Abuse” feature.

9. Consequences & Platform Authority

All dispute and abuse handling decisions are final and non-reversible.

10. Contact & Support

Email: complaints@exentrea.com

In-App Helpdesk: Profile > Suggestion > Report an issue